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Location
Hanoi
Company and Job Overview
Our client - a leading destination management company is looking for Touring Team Leader
Job Responsibilities
Strategic Leadership & Expansion
Oversee the scheduling and management of the Touring Executive.
Ensure the Touring Team, guides, and other relevant field staff understand and follow all trip styles and branding requirements for all accounts.
Complete guide blocking for GIT series based on reservations' allotment if necessary.
Manage service quality during daily operations and distribute workloads efficiently.
Organize trip checks and inspections to improve quality.
Recruit and evaluate internal and external candidates and team members.
Address major operational issues and provide 24/7 support for on-the-ground complaints.
Job Requirements
Minimum of 3 years' experience in tourism operations or team leadership within the tourism and hospitality industry.
A degree in tourism and hospitality is beneficial.
Proficiency in the national local language and intermediate to advanced English (both written and spoken).
Strong problem-solving abilities.
Empathetic and motivational leadership qualities.
Excellent communication skills for interacting with a diverse audience (customers, suppliers, team members, leaders).
High attention to detail and effective time/priority management skills.
Customer-centric approach with a commitment to high service standards.
Ability to work both independently and collaboratively in a team environment.
Flexibility to work on a rotating roster, including late nights, weekends, and early mornings.
Adaptable to uncertainties and changes, remaining calm under pressure.
Alignment with the company's purpose and values.
Proficiency in Microsoft Office applications
Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
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