[Tourism] Operation Team Leader

• Strategic Leadership & Expansion
• Oversee the scheduling and management of the Touring Executive.
• Ensure the Touring Team, guides, and other relevant field staff understand and follow all trip styles and branding requirements for all accounts.
• Complete guide blocking for GIT series based on reservations' allotment if necessary.
• Manage service quality during daily operations and distribute workloads efficiently.
• Organize trip checks and inspections to improve quality.
• Recruit and evaluate internal and external candidates and team members.
• Address major operational issues and provide 24/7 support for on-the-ground complaints.

• Minimum of 3 years' experience in tourism operations or team leadership within the tourism and hospitality industry.
• A degree in tourism and hospitality is beneficial.
• Proficiency in the national local language and intermediate to advanced English (both written and spoken).
• Strong problem-solving abilities.
• Empathetic and motivational leadership qualities.
• Excellent communication skills for interacting with a diverse audience (customers, suppliers, team members, leaders).
• High attention to detail and effective time/priority management skills.
• Customer-centric approach with a commitment to high service standards.
• Ability to work both independently and collaboratively in a team environment.
• Flexibility to work on a rotating roster, including late nights, weekends, and early mornings.
• Adaptable to uncertainties and changes, remaining calm under pressure.
• Alignment with the company's purpose and values.
• Proficiency in Microsoft Office applications