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Tech Support Specialist - English - Based in Central Vietnam

Job title: Tech Support Specialist - English - Based in Central Vietnam
Location: Hanoi
Specialisation: Information Technology
Salary: VND 240,000,000 - 400,000,000 (Annual)
Reference: PR/094013
Contact details: Do Le Bao
Contact email: bao.do@jac-recruitment.com
Job published: August 13, 2024 19:31
Work Arrangement: Onsite

COMPANY OVERVIEW
Our client is a leading provider of SaaS/Cloud services. We are committed to delivering exceptional customer experiences and innovative solutions. We are looking for a dedicated Technical Customer Support Specialist to join our team.

 

 

JOB RESPONSIBILITIES

  • Provide technical support to customers via email, chat, and other written communication channels.
  • Diagnose and troubleshoot technical issues (training shall be provided)
  • Guide customers through step-by-step solutions in a clear and concise manner.
  • Collaborate with internal teams to resolve complex technical problems.
  • Document customer interactions and technical issues accurately in the support system.
  • Stay updated with product knowledge and industry trends to provide informed support.
  • Assist in creating and updating technical support documentation and FAQs.

 

JOB REQUIREMENTS

  • Welcome fresh or experienced candidates, with some exposure to client-facing role, especially in tech environments.
  • Strong command of English, especially in written form.
  • Proven experience in a technical support or customer service role.
  • Excellent problem-solving skills and attention to detail.
  • Ability to explain technical concepts to non-technical users.
  • Strong organizational skills and ability to multitask.
  • Customer-focused attitude with a passion for helping others.
  • Ability to work independently and as part of a team.
  • Willing to be based in a beautiful coastal city in Central Vietnam.

 

Interested candidates are invited to submit their resume and cover letter to bao.do@jac-recruitment.com. 

We look forward to hearing from you!

 

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