COMPANY OVERVIEW
Our client is a leading provider of SaaS/Cloud services. We are committed to delivering exceptional customer experiences and innovative solutions. We are looking for a dedicated Technical Customer Support Specialist to join our team.
JOB RESPONSIBILITIES
- Provide technical support to customers via email, chat, and other written communication channels.
- Diagnose and troubleshoot technical issues (training shall be provided)
- Guide customers through step-by-step solutions in a clear and concise manner.
- Collaborate with internal teams to resolve complex technical problems.
- Document customer interactions and technical issues accurately in the support system.
- Stay updated with product knowledge and industry trends to provide informed support.
- Assist in creating and updating technical support documentation and FAQs.
JOB REQUIREMENTS
- Welcome fresh or experienced candidates, with some exposure to client-facing role, especially in tech environments.
- Strong command of English, especially in written form.
- Proven experience in a technical support or customer service role.
- Excellent problem-solving skills and attention to detail.
- Ability to explain technical concepts to non-technical users.
- Strong organizational skills and ability to multitask.
- Customer-focused attitude with a passion for helping others.
- Ability to work independently and as part of a team.
- Willing to be based in a beautiful coastal city in Central Vietnam.
Interested candidates are invited to submit their resume and cover letter to bao.do@jac-recruitment.com.
We look forward to hearing from you!
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