Operation Planning (Corporate Banking)

Collaborate with relevant stakeholders to analyse existing processes and identify opportunities to streamline workflows, enhance efficiency, and drive continuous improvement in day-to-day operations.

Manage and cooridinate user tasks for system implementation projects. Act as a liaison between HO/RHO and branch team, ensuring that all user requirements, feedback, and concerns are communicated and addressed effectively.

Engage in troubleshooting operational issues, proposing solutions, and driving execution of action plans.

Coordinate the implementation of new regulations from operations standpoint, ensuring processes align with regulatory requirements.

Review of operational risk incidents, to identify root causes and assess quality, adequacy and effectiveness of preventive measures.

Analyze and monitor operations statistic data to identify trend, risks and propose measures for improvement.

Be in charge of Business Continuty Plan (BCP) and implement BCP related activities.

Handle inquiries from RHO and HO by coordinating with relevant departments.

Other job responsibilities as from time to time assigned by Management/Department Head. 

Bachelor degree In Business, Finance, or a related field.

At least 5 years of experience in operational process management, project coordination within Banking/Financial Services industry

Hands-on experience with process optimization and system implementation from an operational viewpoint is preferred.

Good command in English

Excellent documentation, communication, and presentation skills, with strong attention to details

Strong critical thinking, problem-solving and analytical competencies

Sense of responsibility, team work manner is a must

Able to handle multi tasks and work under high pressure