IT Staff (IT Helpdesk)

IT Staff (IT Helpdesk)
Job Responsibilities:

• Implement security measures for each ASEAN company in cooperation with the Japan headquarters
• Respond to cyber security issues
• Arrangement of IT equipment hardware, software installation, configuration, and networking.
• Provide IT technical support to ASEAN companies and respond to IT-related issues.
• Respond to user issues and requests in a timely manner.
• Determine and remedy causes regarding system failures and equipment issues.
• Quotes, orders, and inspects all IT equipment (PCs/printers/software/network, etc.).

Required Skills/Experience Requirements:

• Language skills: Japanese (business level), English (business level)
• At least 2 years of experience in IT or IT-related BPO industry
• Knowledge IT BASIC SKILL (PC / Printer / Network)
• Knowledge: Network (CCNA or NW certification holder preferred)
• Bachelor's degree in IT-related field
• Knowledge of IT security

Preference Skills:

• Study for IT certifications
• At least one year of experience in network troubleshooting, basic knowledge of networking
• (CCNA or NW certification holder preferred)
• Ability to work smoothly and calmly in any difficult situation.
• Good at logical thinking.
• Driving license
• Able to perform duties smoothly and calmly in any difficult situation

Working hours: 8:00 to 17:00 (1h lunch break), with overtime depending on the time of year.
Holidays: Saturdays, Sundays, and National holidays
Monthly Salary: From $1100 to $1200
Bonus: Twice a year (June and December), linked to performance and evaluation, average 1.5 months per year in FY2023.
Salary increase: Once a year (April)
Benefits:

• Various insurances (social insurance, health insurance), company trip (once a year, depending on performance and circumstances)
• Japanese language test expense subsidy, various training programs (with training in Japan on a selective basis)
• Overtime work paid, bicycle parking (motorcycle) paid, no transportation expenses paid.