IT Service Desk (Chinese Speaking)

Company and job overview

Our client is an IT company.

Job Responsibilities

• Serve as the initial point of contact for technical support requests via phone, email, and support tickets.
• Collaborate with team peers to provide best-in-class customer service for aligned tasks.
• Provide first-line support for a variety of IT issues including hardware, software, network, and application-related problems.
• Should have a basic understanding of Major Incident Management (MIM).
• Experience with tools like ServiceNow, Genesys, BeyondTrust (Bomgar).

Job Requirements

• 2-7 years of experience in Service Desk/Technical Support.
• An ITIL certification is desirable.
• Mandatory - Mandarin Language Certification: HSK Level 4+ and/or BCTL Advanced Level.
• Provide support through Calls, Emails and self-service tickets and should be willing to work in 24*7 rotational shift environment.
• Experience with advanced Active Directory, O365, software installation, Printers and other standard applications.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.

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