Customer service agent

About the job
Job Summary

Customer Service Agent will locate at Bac Ninh factory and manage all customer communication and process the required documents to be able to manage the shipments, orders, and invoices. Customer service agent will also handle customer complaints and create the required reports. This position will report to Customer service and logistic Assistant Manager in Vietnam.

Main Responsibilities


 

• Be the contact window to maintain good relationship with customers, meet or exceed customer satisfaction.
• Process sales orders and invoices.
• Prepare shipping documents.
• Prepare correspondences and fulfil customer needs to ensure customer satisfaction.
• Maintain customer records by updating customer information.
• Resolve product or service problems by clarifying the customer complaint, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, follow up to ensure resolution.
• Handle and follow up on sales/delivery enquiries, including payment issues.
• Plan, arrange and track delivery schedule.
• Follow up with customer on orders and payments.
• Generate sales, inventory, and other reports.
• Work closely with warehouse team on stock availability and its lead time.
• Any other tasks assigned by the leader as needed.
  
   

Minimum Experience And Education Requirements

MINIMUM EDUCATION


 

• University graduated.
  
   

Experience


 

• At least 1-2 years’ experience in Customer Service in Logistics industry.
• Experience with ISO standard as a benefit.
• Experience in Packaging industry (corrugated, foam, wooden or plywood) or related to packaging industry is seen as a plus.
  
   

LANGUAGES


 

• Good at English (both in writing and speaking)
• Japanese: N2
  
   

Skills And Competences


 

• Effective verbal and written communication in Vietnamese and English with customers, suppliers, and all other departments
• Good quality problem solving and decision-making skills.
• Excellent office software skills (MS Excel and MS PowerPoint)
• High workload capability
• Highly motivated and independent
• ERP experience is a plus.
• Document Control System (such as Master Control) experience is a plus.
• Working time: Monday - Saturday (Saturday can WFH)
  Apply online or feel free to contact us directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
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